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Customer Service

Call (605)882-6233 anytime.

We are available 24 hours a day for your convenience!

  • For electrical problems such as a power outage, flickering lights, downed power lines, or other problems related to electrical power services to your home or business.
  • For problems with water service such as a broken water main, loss of water pressure, or questions about water quality.
  • For gas smells or hit gas lines.
  • For billing questions, service connections/disconnections contact us here.

Service calls will be made between 10:00 am - 7:00 pm, Monday - Friday, no Weekends or Holidays.

Frequently Asked Questions

What is the monthly customer charge on my bill?

The monthly customer charge attached to electric, gas and water is used to pay for costs of providing and maintaining the distribution system (overhead line, transformers, gas and water pipe, etc) and fixed costs that occur regardless of how many  services or how much of the service you use.  It enables us to have service ready and available at your home anytime you need to use those installed services. This charge is based on a rate study recommendation.

Why am I charged a fee for my credit card payment?

Watertown Municipal Utilities currently uses Payment Service Network to process credit card payments online or by phone. If the fee was not charged to the customer using the service, the fee would be charged to Watertown Municipal Utilities and we would need to pass on the estimated $50,000 per year in additional fees to all of our customers. The utility board has decided to pass this fee along to the customers who use this online payment service instead of passing it on to all of our customers.  This helps keep our rates among the lowest in the state.

As a convenience we offer a free automatic bank withdrawal for our customers who wish to have their bill taken out of their checking account. Click here to download an enrollment form.  Click here for the enrollment form, or stop in the office to pick up a form.

Who do I contact about my sewer, garbage and recycling service questions?

Watertown Municipal Utilities is in charge of the electric, gas and water services.  The City of Watertown is in charge of the sewer and garbage services.  Watertown Municipal Utilities bills these city services so they are consolidated on one bill as a convenience for our customers.  If you have any questions about your sewer, garbage or recycling, please contact City Hall at 605-882-6200.

I have trouble paying my heating bills in the winter, where can I go for help?

The Low Income Energy Assistance Program (LIEAP) provides assistance to low-income South Dakota households to help them pay for their home heating bills.  You can find an application online at http://dss.sd.gov/energyassistance/ or stop in our office to pick up a form.

What is my responsibility regarding my water service line?

With the exception of the meter and the equipment used to read the meter, ownership begins at the connection to the main in the street.  Proper protection of the meter is still the responsibility of the customer.The meter is owned by the utilities but the owner does have the responsibility for keeping it safe and accessible.  The Department does have the right to operate the customers curb valves for disconnecting service, making repairs, or eliminating a hazardous condition but maintenance and repair are the property owners responsibility.

Employee Identification

All of our company employees and contractors carry photo identification and will be happy to show it upon request. Our employees also drive clearly marked vehicles that are easy to identify. If you question an employee’s identification or you wish to verify work that is being done in or around your home, call us at (605)882-6233. Our employees understand your concerns and will not make you feel pressured to let them into your home.

Do not allow anyone to enter your home who claims to offer a refund from Watertown Municipal Utilities. Our employees never deliver cash refunds or “rebates” to customers’ homes. All account transactions are handled through the mail, online or over the phone. Report suspicious activity to the police. If a person claiming to be a Watertown Municipal Utilities employee does not have proper identification, call the police and then call us. Be prepared to give a detailed description of the individual and the vehicle, including the license number if available.